Business GrowthBusiness StrategyLeadershipReal Estate Leadership

The Twelve Questions That Change Everything

If you and your team don’t know what matters most to your ideal client before you walk through their door, you’re not presenting — you’re guessing.

07 October 2026
The Twelve Questions That Change Everything

If you and your team don’t know what matters most to your ideal client before you walk through their door, you’re not presenting — you’re guessing.

Inside the Listing Presentation Accelerator, we work through a twelve-point questionnaire built entirely around what’s genuinely most important to a prospective seller. Not what your team assumes matters. Not what worked for the last vendor. What actually matters to this client, selling their biggest asset.

It sounds simple. It rarely happens. Most agents walk in with the same generic pitch regardless of who’s sitting across from them — and vendors can feel it. A generic pitch tells a vendor they’re just another appointment on the list today.

A presentation built around genuine, specific understanding tells a vendor something completely different: that this business, and every person in it, actually listens, actually understands, and actually cares about getting this result right for them.

That distinction alone is often the difference between “we’ll think about it” and “when can you start.”

Case Study: Ray White Mill Park.

In an auction-based market, we used the twelve questions inside the program to help the team build genuine point of difference around auctions specifically — average bidder numbers, clearance rate, and how they position above-reserve results on auction day, to stand out from the competition. In their own words, it was one of the most significant shifts in their business in years: finally having a clear listing presentation they could follow, rather than working ad hoc.

Learn the twelve questions that turn a pitch into a genuine conversation.

Register your interest for your team in our Listing Presentation Accelerator, upcoming three-month program. 

Related

Back to news
From Generalist to Specialist
Business SystemsDatabase & Listing StrategyListing Strategies

From Generalist to Specialist

The Twelve Questions That Change Everything
Business GrowthBusiness StrategyLeadershipReal Estate Leadership

The Twelve Questions That Change Everything

The Step Most Businesses Miss Completely
Business GrowthBusiness StrategyLeadershipReal Estate Leadership

The Step Most Businesses Miss Completely

Get started

Jess works with business leaders to achieve peak performance through implementing effective systems and processes to both nurture teams and scale businesses.

Jess works with business leaders to achieve peak performance, nurturing teams and scale businesses.